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Whatsapp Integration - Script Response

Overview

A new WhatsApp Integration feature has been introduced in the Backend. This feature allows users to send Script Responses and supported files to WhatsApp using configured templates or file references.

NavigationNavigate

The Template option is available after creating a script and opening its Script Info section.

Steps

  1. Create/Add a new Script.
  2. Open the Script Info section.
  3. Click on the Template option.
  4. The Script Template page will open.

Navigation

Home > Scripts > Script Template

Script Template

The Script Template page contains the following sections:

  • Configuration
  • PDF Template
  • SMS Template
  • Email Template

Configuration

The Configuration section provides a Timezone option.

Timezone

Users can:

  1. Select the required timezone.
  2. Click Update to save the selected timezone.

PDF Template

The PDF Template section allows users to create and configure PDF templates.

Add New PDF Template
  1. Navigate to the PDF Template section.
  2. Click Add New.
  3. The Add PDF Template modal will open.
  4. Enter the required Template Title.
  5. Click Add Template.
Add PDF Template Modal

The modal contains:

Field/Action Description
Template Title Used to define the name of the PDF template
Add Template Creates the new PDF template
Close (×) Closes the modal

Script PDF Template

After creating the PDF template, the user is redirected to the Script PDF Template page.

The page contains the following sections:

  • Template Information
  • Placeholders
  • PDF Template
  • PDF Configuration

Template Information

The configured Template Title is displayed at the top of the page.

Example:

Whatsapp Integration

Placeholders

The Placeholders section displays the dynamic values that can be used inside the PDF template.

Placeholder Categories
  • Response
  • System

Each placeholder also displays its usage Count.

Example
[Name]
[Mobile]
[Company_Name]
[Designation]

These placeholders can be used to dynamically populate the template with the relevant script or system data.

PDF Template Editor

The PDF Template section provides the following tabs:

  • View
  • Edit
  • Preview
View

The View tab displays the configured HTML content of the PDF template.

The template can contain:

  • HTML
  • CSS
  • Images
  • Dynamic placeholders
  • External URLs
  • Page-break configuration
Example
<html>
<head>
    <meta http-equiv="Content-Type" content="text/html;charset=utf-8"/>

    <style>
        @page {
            margin: 0;
        }

        .page-break {
            page-break-after: always;
        }
    </style>
</head>

<body>
    <!-- PDF Template Content -->
</body>
</html>

PDF Configuration

The PDF template provides additional configuration options.

Configuration Description
BG Image URL URL of the background image
BG Size Controls how the background image is displayed
Lock Ratio Maintains the aspect ratio
Width Defines the PDF width
Height Defines the PDF height
Paper Defines the paper size
Save Saves the configured PDF template
BG Image URL

The user can provide a background image URL.

BG Size

Defines how the background image should fit within the PDF.

Example:

Crop
Lock Ratio

When enabled, the aspect ratio between Width and Height is maintained.

Width and Height

Defines the dimensions of the PDF template.

Example
Width  : 210
Height : 297
Paper

Allows the user to select the required paper size.

Example
A4
Save

Click Save to save the PDF template configuration.

WhatsApp Response Behaviour

The WhatsApp Integration supports sending the Script Response in different formats depending on whether a template is configured.

Template Configured

If a template has been added to the script, the Script Response will be sent through WhatsApp using the configured template.

The response will be generated in the configured template format.

Template Not Configured

If no template is configured for the script, the Script Response will be sent in link format instead of using a template.

Behaviour
Template Available
      ↓
Send Response using Configured Template

Template Not Available
      ↓
Send Response as Link

File Publishing Requirement

  • A file will be sent to WhatsApp only after the file has been published.

  • If a file has not been published, it will not be sent through WhatsApp.

Flow
File Created/Uploaded
        ↓
Publish File
        ↓
File Becomes Available
        ↓
Send File via WhatsApp

WhatsApp Eligibility

WhatsApp delivery is supported only when the recipient's mobile number uses the Indian country code +91.

If a country code other than +91 is used, the WhatsApp message will not be sent.

Example
Country Code WhatsApp Delivery
+91 Supported
Any country code other than +91 Not Supported

Sending Files Without a Template

Files can also be sent through WhatsApp without creating a PDF template.

If the user wants to send a file such as an image, video, JPG, PNG, or PDF directly through WhatsApp, the file must first be uploaded and published through the required module.

Steps
  1. Navigate to the relevant Module.
  2. Upload the required file.
  3. Publish the uploaded file.
  4. Obtain the file's Unique Code.
  5. Add the Unique Code to the Script.
  6. Execute/send the Script Response.
  7. The file associated with that Unique Code will be sent through WhatsApp.
File Sending Flow
Go to Module
      ↓
Upload File
      ↓
Publish File
      ↓
Get File Unique Code
      ↓
Add Unique Code to Script
      ↓
Execute Script
      ↓
WhatsApp
      ↓
Configured File is Sent

Important:-

The file sent through WhatsApp will be the same file associated with the Unique Code added to the script.

Supported File Formats

The following file formats are currently supported for WhatsApp file delivery:

  • Video
  • JPG
  • PNG
  • PDF
Unsupported File Formats

GIF files are currently not supported for WhatsApp delivery.

GIF → Not Supported
Multi-File Support

Multi-file support is currently not available.

At present, the integration does not support sending multiple files together as part of the same WhatsApp response.

Change Response Format

To change the format/prefix used for the Script Response:

  1. Navigate to Settings.
  2. Open Codes.
  3. Locate Script Response Code Prefix.
  4. Update the required prefix.
  5. Save the configuration.
Navigation
Settings
   ↓
Codes
   ↓
Script Response Code Prefix
   ↓
Update Prefix
   ↓
Save

The updated prefix will be used for the Script Response accordingly.

WhatsApp Integration Flow

Create Script
      ↓
Open Script Info
      ↓
Select Template
      ↓
Script Template
      ↓
Configure PDF Template (Optional)
      ↓
Save Template
      ↓
Generate Script Response
      ↓
Check Template Configuration
      ↓
┌──────────────────────────────┐
│ Template Configured?         │
└──────────────┬───────────────┘
               │
        ┌──────┴──────┐
        │             │
       Yes            No
        │             │
        ↓             ↓
Configured       Link Format
Template         Response
        │             │
        └──────┬──────┘
               ↓
      Check WhatsApp Eligibility
               ↓
       Country Code must be +91
               ↓
        Send via WhatsApp
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