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Messages (Broadcast)

Overview

The Broadcast section allows administrators to create and send broadcast messages to users. It can be used to share announcements, promotional updates, important notifications, or product-related information. All previously sent broadcasts are available in the Broadcast History section.

Broadcast Message

The Broadcast Message form is used to create a new broadcast.

Broadcast Fields

Field Description Title Enter the title of the broadcast message. Maximum 255 characters. Product Select the product associated with the broadcast message (Optional). Message Enter the broadcast message to be sent. Maximum 5000 characters.

How to Create a Broadcast

    Navigate to Messages → Broadcast. Enter the Title. Select a Product (if required). Enter the Message. Click Submit to send the broadcast.

    Note:
    If no product is selected, the broadcast can be sent as a general announcement.

    Broadcast History

    The Broadcast History section displays all previously sent broadcast messages.

    If no broadcasts have been sent, the following message is displayed:

    Data Not Found

    Filters

    Use the available filters to quickly locate broadcast messages.

    Filter Description Order Sort broadcast records in Ascending or Descending order. Status Filter broadcasts based on their current workflow status. Date Range Display broadcasts sent during a selected time period.

    After selecting the required filters, click Apply to display the filtered records.

    Click Clear to remove all applied filters.

    Order Filter

    The Order filter controls how broadcast records are displayed.

    Option Description Ascending Displays the oldest broadcasts first. Descending Displays the latest broadcasts first.

    Status Filter

    The Status filter allows administrators to filter broadcast messages based on their workflow status.

    Available status options may include:

    Status Description NA Displays all broadcast messages regardless of status. New Newly created broadcast messages. Open Broadcasts that are currently active. Acknowledged Broadcasts acknowledged by administrators. User Acknowledged Broadcasts acknowledged by users. Closed Broadcasts that have been completed or closed. Reopened Previously closed broadcasts that have been reopened.

    Note:
    Available status options may vary depending on the application configuration.

    Date Range Filter

    Use the Date Range filter to display broadcast history for a specific period.

    Available options include:

    Option Description Today Displays broadcasts sent today. Yesterday Displays broadcasts sent yesterday. Last 7 Days Displays broadcasts sent during the previous seven days. Last 30 Days Displays broadcasts sent during the previous thirty days. This Month Displays broadcasts sent during the current month. Last Month Displays broadcasts sent during the previous month. Custom Range Allows administrators to manually select a start and end date.

    Best Practices

      Use a clear and descriptive Title for every broadcast. Keep the Message concise and informative. Associate the broadcast with a Product whenever the announcement is product-specific. Use the available filters to quickly locate previous broadcast messages. Review the Broadcast History before creating duplicate announcements.

      Important:
      After entering the required information, click Submit to send the broadcast message. All sent broadcasts will be recorded in the Broadcast History section.

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